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Privacy Policy

Shermco Industries, Inc. (“Shermco,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals whose personal information we collect, use, or disclose in the course of our commercial activities. This Privacy Policy describes how we handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable provincial privacy legislation in Canada.

This Privacy Policy applies to personal information collected through our website at shermco.ca (the “Website”), as well as personal information we collect in the course of providing our electrical engineering, testing, maintenance, and related services to clients across Canada.

By using our Website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Accountability

Shermco is responsible for the personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with PIPEDA and this Privacy Policy. The Privacy Officer’s contact information is provided at the end of this Policy.

We require that any third parties who process personal information on our behalf provide a comparable level of protection while the information is being processed.

2. Identifying Purposes for Collection

We collect personal information for the following purposes:

  • Responding to inquiries submitted through our Website, email, or phone
  • Providing electrical engineering, testing, maintenance, training, and related services to clients
  • Processing service requests, work orders, quotations, and invoices
  • Managing client and supplier relationships and communications
  • Recruiting, evaluating, and onboarding employees and contractors
  • Administering training programs and issuing certifications
  • Complying with legal, regulatory, safety, and contractual obligations
  • Improving the content, functionality, and security of our Website
  • Sending marketing communications where you have consented to receive them

We will identify the purposes for which personal information is collected at or before the time the information is collected. If we propose to use personal information for a purpose not previously identified, we will seek your consent before doing so.

3. Consent

We obtain your consent to collect, use, or disclose your personal information, except where we are authorized or required by law to do so without consent. The form of consent we seek (express or implied) depends on the sensitivity of the information and the reasonable expectations of the individual.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw your consent, we may no longer be able to provide certain products or services to you. To withdraw consent, contact our Privacy Officer using the information provided below.

4. Limiting Collection

We limit the collection of personal information to that which is necessary for the purposes identified by Shermco. We collect personal information by fair and lawful means.

The categories of personal information we may collect include:

  • Contact information such as name, job title, employer, business address, email address, and telephone number
  • Information you provide when submitting forms, requesting quotes, or corresponding with us
  • Employment-related information for job applicants, including resumes, work history, certifications, and references
  • Training records, certifications, and assessment results for participants in Shermco training programs
  • Technical information collected automatically when you visit the Website, including IP address, browser type, device type, operating system, referring URLs, pages visited, and date and time of visits
  • Information collected through cookies and similar technologies, as described in the Cookies and Analytics section below

5. Limiting Use, Disclosure, and Retention

We use and disclose personal information only for the purposes for which it was collected, except with the consent of the individual or as authorized or required by law.

We may disclose personal information to:

  • Our employees, contractors, and affiliates who require the information to perform their duties
  • Third-party service providers who assist us with website hosting, analytics, IT services, payment processing, customer relationship management, and similar functions
  • Professional advisors, including legal, accounting, and audit professionals
  • Government authorities, regulators, or law enforcement, where required or permitted by law
  • A successor entity in connection with a merger, acquisition, reorganization, or sale of assets

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, contractual obligations, or legitimate business needs. When personal information is no longer required, we securely destroy, erase, or anonymize it.

6. Accuracy

We make reasonable efforts to ensure that personal information we use or disclose is accurate, complete, and up to date as is necessary for the purposes for which it is to be used. If you believe that personal information we hold about you is inaccurate or incomplete, please contact our Privacy Officer to request a correction.

7. Safeguards

We protect personal information using safeguards appropriate to the sensitivity of the information. These safeguards include:

  • Physical measures such as restricted access to offices, locked filing cabinets, and secure disposal of records
  • Organizational measures including limiting access to personal information on a need-to-know basis, employee confidentiality obligations, and privacy and security training
  • Technological measures such as encryption in transit (HTTPS/TLS), firewalls, access controls, authentication requirements, and security monitoring

While we take reasonable steps to safeguard personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Openness

We make information about our policies and practices relating to the management of personal information readily available. This Privacy Policy is published on our Website and may be obtained in alternate formats upon request to our Privacy Officer.

9. Individual Access

Upon written request, and subject to certain exceptions provided by law, we will inform you of the existence, use, and disclosure of your personal information and provide you with access to that information. You may also request information about how your personal information has been used and to whom it has been disclosed.

We will respond to access requests within 30 days, or provide notice of an extension where permitted by law. There is generally no charge for access requests, but we may charge a reasonable fee for retrieving and copying records, in which case we will provide an estimate before proceeding.

To request access to your personal information or to challenge its accuracy, contact our Privacy Officer using the information below. We may require verification of your identity before providing access.

10. Challenging Compliance

You may direct any questions, concerns, or complaints regarding our handling of personal information to our Privacy Officer. We will investigate all complaints. If a complaint is found to be justified, we will take appropriate measures to resolve it, which may include amending our policies and practices.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376. Residents of Alberta, British Columbia, and Quebec may also contact their respective provincial privacy commissioners.

11. Cookies and Website Analytics

Our Website uses cookies and similar tracking technologies to operate effectively and to understand how visitors use the Website. A cookie is a small text file stored on your device when you visit a website.

We use the following categories of cookies and similar technologies:

  • Strictly necessary cookies that are required for the Website to function
  • Performance and analytics cookies that help us understand how visitors interact with the Website
  • Functional cookies that remember your preferences

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC (“Google”), to collect and analyze information about how visitors use our Website. Google Analytics uses cookies and similar technologies to collect information such as IP address (which may be truncated/anonymized), browser and device characteristics, pages visited, time spent on pages, referring URLs, and approximate geographic location derived from IP address.

The information collected by Google Analytics is used to generate reports about Website traffic and usage patterns, which helps us improve the Website and our services. Google may transfer this information to servers located outside of Canada, including in the United States, where it may be subject to access by foreign authorities under applicable laws.

We have configured Google Analytics to use IP anonymization features where available. We do not use Google Analytics features that combine analytics data with personally identifiable information without consent.

You can prevent Google Analytics from collecting information about your visits by:

  • Installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout
  • Adjusting your browser settings to block or delete cookies
  • Using the cookie consent controls provided on our Website, where available

For more information about how Google collects and processes data, please review Google’s Privacy Policy at https://policies.google.com/privacy and “How Google uses information from sites or apps that use our services” at https://policies.google.com/technologies/partner-sites.

Other Tracking Technologies

Our Website may also use other tracking technologies such as web beacons, pixels, and similar tools provided by third parties for analytics, advertising, or social media integration purposes. Where required by law, we will obtain your consent before deploying non-essential cookies or tracking technologies.

Do Not Track

Our Website does not currently respond to “Do Not Track” browser signals, as no consistent industry standard for these signals has been adopted.

12. Transfers of Personal Information Outside of Canada

Some of the third-party service providers we use, including Google, may store or process personal information outside of Canada, including in the United States and other jurisdictions. When personal information is transferred to or processed in another jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access requests by government authorities.

We take reasonable steps, through contractual and other means, to ensure that service providers protect personal information consistent with this Privacy Policy and applicable Canadian privacy laws.

13. Children’s Privacy

Our Website and services are directed to businesses and adult professionals. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided personal information to us, please contact our Privacy Officer so we can take appropriate action.

14. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by Shermco. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated Policy will be posted on our Website with a revised effective date. We encourage you to review this Policy periodically.

16. Contact Information – Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

Privacy Officer

Shermco Industries, Inc.

1033 Kearns Crescent

RM of Sherwood, Saskatchewan, S4K 0A2

Canada